We are committed to providing a seamless and reliable shipping experience for our customers. We understand that getting your order on time is important, and we strive to ensure every package is processed and delivered as efficiently as possible. Below, you will find detailed information about our shipping policy, including processing times, shipping methods, costs, tracking, and more.
All orders are processed within 2-5 business days after payment confirmation.
We offer multiple shipping methods to ensure flexibility based on your needs and location:
Please note that shipping times vary based on your location and our supplier’s warehouse location. International shipping is subject to customs clearance and potential delays beyond our control.
Shipping costs are calculated at checkout based on the weight of your order and its destination. Some products may qualify for free shipping promotions; eligible products will be marked accordingly. Expedited and priority shipping options may incur additional charges, which will be displayed at checkout before payment is made. Any customs duties or taxes imposed on international orders are the responsibility of the customer.
Once your order has shipped, you will receive an email notification with a tracking number. You can track your shipment using the link provided in the email or by entering the tracking number on our website. If you do not receive tracking information within five business days of placing your order, please contact our support team.
We take every precaution to ensure the safe and timely delivery of your order. However, certain issues may arise:
Delayed Packages – If your package is delayed beyond the estimated time, please contact us at ().
Lost or Stolen Packages – We are not responsible for packages that are lost or stolen after being marked as “Delivered” by the carrier. If you suspect your package was stolen, please check with your neighbors or contact your local postal service.
Incorrect Shipping Address – If the shipping address provided by the customer is incorrect and the package is lost, we are not responsible for replacing the order. Please double-check your address before confirming your purchase.
Damaged Items – If your order arrives damaged, please contact us immediately with photos of the damaged product and packaging so we can assist with a resolution.
We offer international shipping to select countries. Shipping times for international orders may vary significantly based on customs processing times. Customers are responsible for any customs duties, taxes, or import fees that may apply. International tracking information may be limited depending on the destination country’s postal system.
If your order does not arrive within 30 days of the estimated delivery date, you may be eligible for a full refund. For orders that are delayed due to customs clearance, weather conditions, or courier strikes, refunds may not be issued unless the package is confirmed as lost. Shipping fees are non-refundable unless the error was on our part.
For further assistance, please refer to our Return Policy or contact our support team.
During peak seasons, shipping times may be longer than usual. We encourage customers to place orders early to avoid delays. Any significant shipping disruptions during peak times will be communicated on our website.
Orders cannot be canceled once they have been processed for shipping. If you require special shipping arrangements, please contact us before placing your order. Shipping policies are subject to change based on carrier updates and company policies. We recommend checking this page periodically for any changes.
For any further questions regarding our shipping policy, feel free to reach out to our support team at (). Americans General Store is happy to assist you!
