Refund & Return Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review our return and refund policy to ensure a smooth and hassle-free process.

Eligibility for Returns

• Returns must be requested within 30 days of delivery.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain items, such as personalized products, perishable goods, clearance items, and gift cards, are non-returnable.
• Items damaged due to improper use, accidental damage, or normal wear and tear are not eligible for return.
• If you received a defective or incorrect item, please contact us immediately for a resolution.

Return Process

• Contact us at () with your order number and the reason for your return.
• We will review your request and provide return instructions, including the return shipping address.
• Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
• Securely package the item and use a trackable shipping method to ensure we receive the return.
• Once we receive and inspect the returned item, we will process the refund or exchange accordingly.

Refund Process

Refunds will be issued after the returned item has been received and inspected. Approved refunds will be processed to the original payment method within 5-10 business days. Shipping fees are non-refundable unless the return is due to an error on our part (such as shipping the wrong item or a defective product). If the refund is delayed beyond 10 business days, please check with your bank or credit card provider before contacting us.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, send us an email at (). Exchanges are subject to product availability. If the requested exchange is unavailable, a refund will be issued instead.

Restocking Fees

Some returned items may be subject to a restocking fee of up to 15% if they are not returned in their original condition. Large or bulky items may have additional restocking fees, which will be disclosed upon return request.

Non-Returnable Items

To maintain quality and safety standards, we do not accept returns on:

• Personalized or customized items
• Perishable goods
• Clearance or final sale items
• Health and hygiene products

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. Send clear photos of the damaged product, packaging, and shipping label for faster resolution. Depending on the issue, we will offer a replacement, exchange, or full refund.

Lost or Stolen Packages

We are not responsible for packages lost or stolen after delivery confirmation. If your tracking shows the package as delivered, but you did not receive it, please check with your neighbors, household members, or local post office. If the package is still missing, contact us, and we will assist you as best we can.

Cancellations

Orders can only be canceled within 24 hours of purchase. Once the order is processed, we cannot cancel it. If your order has already shipped, you may return it following our return process.

International Returns

We currently do not accept international returns due to high shipping costs. If you receive a defective or incorrect item internationally, contact us for assistance.

Return Policy Updates

Americans General Store reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of these updates.

For any further questions, feel free to call our support team at () or email us at (). Thank you for shopping with Americans General Store!